IMPLEMENTATION METHODOLOGY
From Contract Signed to Fully Live — In 30 to 45 Days.
93% of UpWon projects go live on time. Implementation, training, and 90-day hyper-care are included as standard — not added as line items.
The four phases
From Kickoff to Scale, Every Phase Is Governed.
Each phase has named owners, signed-off artefacts, and a defined exit criteria. No phase begins until the previous one's gate is cleared.
Discovery & Setup
Detailed Business Requirements Specification (BRS), process mapping, gap analysis and a signed-off scope. Master data templates issued.
Configuration & Data
Platforms configured against the signed-off scope. Master data loaded. Integrations wired. Customisations developed where needed.
Training & UAT
User acceptance testing with operations leaders. SOP handover, train-the-trainer sessions, outlet and depot readiness audits.
Go-Live & 90-Day Support
Controlled go-live with on-site SPOC support. 90-day hyper-care included as standard — not an add-on.
Enterprise Governance
Accountability, Not Aspiration.
UpWon implementations are governed by named accountability, fortnightly executive review, and quarterly business reviews.
Dedicated SPOC from Day 1
One senior contact owns your journey from kick-off to steady state. No ticket bouncing, ever.
Implementation Included
Implementation, training, and 90-day hyper-care are part of the contract — not separate line items.
SOP-Driven Delivery
Every phase governed by versioned SOPs and sign-offs. CMM Level 3 process rigour.
Customisation Capable
Where standard configuration ends, our team can build — transparently, at cost.
Enterprise SLAs
Operations Don’t Sleep. Neither Does UpWon.
Every UpWon deployment is backed by defined response, resolution and uptime SLAs.
15 min
P1 Response
99.95%
Platform uptime
24×7
Enterprise on-call
Fortnightly
Release cadence